Return & Refund Policy
We want every collector to feel confident shopping with Casual-Corner. If something’s not right, we’ll make it right—within reason and within policy.
Eligibility for Returns
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Items must be returned within 14 days of delivery.
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Returned items must be unused, in original condition, and in original packaging (where applicable).
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A valid proof of purchase (order number or receipt) is required.
Non-Returnable Items
To protect product integrity and hygiene, the following items are non-returnable:
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Perishable goods (e.g. food, flowers)
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Digital products or downloads
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Custom or personalized items
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Final sale or clearance items
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Intimate or sanitary goods (e.g. undergarments)
How to Return
To initiate a return:
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Contact us via info@casual-corner.co.uk or our Contact Us page.
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We’ll provide return instructions and a shipping address.
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Return shipping costs are the buyer’s responsibility unless the item arrived damaged or we made an error.
Once we receive and inspect the item, we’ll notify you of the approval or rejection of your return.
Refunds
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Approved refunds will be processed to your original payment method within 5–10 business days.
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Original shipping fees are non-refundable.
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You’ll receive an email confirmation once your refund is issued.
Exchanges
We only replace items if they are defective or damaged. To request an exchange, please contact us with your order details.
Damaged or Incorrect Items
If your item arrives damaged or incorrect:
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Contact us within 48 hours of delivery
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Include photos of the item and packaging
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We’ll resolve the issue promptly