Shipping Policy
1. Order Processing
Before any shipment, orders undergo these steps:
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Processing Time After an order is placed, we typically take 1–2 business days to prepare items for shipment. Orders received by 3 PM GMT on business days are processed the same day; otherwise, processing begins the next business day.
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Cut-Off Times Weekends and public holidays are excluded from processing times. During peak seasons (e.g., Black Friday, Christmas), processing may extend to 3–4 business days.
2. Domestic Shipping
We offer the following UK-wide options:
Shipping Option Delivery Time (After Dispatch)Cost
Standard (Royal Mail 2nd Class)2–4 business days£3.99 (Free over £50 order)
3. International Shipping
We ship to select countries. For destinations outside the UK, please review:
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We currently dont offer international shipping (Coming soon)
4. Shipping Costs
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Domestic costs as listed above.
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International rates calculated at checkout based on package weight and destination. (Currently not available.)
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Free Standard UK shipping for orders over £50.
5. Collections
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We currently do not offer collections (Coming soon.)
6. Returns & Exchanges
For full details, please see our Return Policy page. In brief:
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Eligibility Items must be returned within 14 days of delivery in original condition.
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You are responsible for return shipping costs unless the item arrived damaged or we made a mistake.
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Original shipping fees are non-refundable.
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Refund Timeline Refunds processed within 5 business days of receiving the returned items.
7. Service Interruptions
Occasional delays may arise due to:
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High order volumes (e.g., holiday seasons).
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Severe weather conditions.
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Carrier-specific disruptions (e.g., strikes).
We will notify you by email of any significant delays.
8. Order Tracking
Once your order ships, you will receive:
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A confirmation email with carrier details.
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A tracking number and link to monitor delivery status.
If you don’t receive a tracking update within 48 hours of dispatch, please contact support.